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FAQs

Top Questions

  • After you place your order, we send it directly to the restaurant, which starts preparing it immediately.

    Our restaurants do everything they can to get your food delivered as quickly as possible. However, sometimes restaurants receive very large amount of orders, or drivers get stuck in heavy traffic - this unfortunately might cause delays.

    If the amount of time you’ve waited has exceeded the estimated delivery time, you can contact us and we’ll look into what’s going on.

  • If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

    If your voucher code does not work, feel free to contact us and we’ll take a look.

  • If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order.

    If your voucher code does not work, feel free to contact us and we’ll take a look.

  • Jumia Food offers many different discounts at restaurants. If you want to view them all, have a look at: Restaurants with Discounts.

Ordering

  • It is really easy, as easy as 1, 2, 3:

    1. Tell us where you are: Enter your location so that we can show you which restaurants deliver to you.
    2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, dish name or by keyword.
    3. Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.

    Now sit back, relax, and we’ll get your food delivered to your doorstep.

  • Please give us a call as soon as possible, we can let the restaurant know before it starts preparing your order.

    With regards to any refund of a payment you have made through tigo pesa, please contact Jumia Food and not the restaurant.

  • Creating an account is not mandatory. You can order using our guest checkout without having to sign up. We make sure that ordering food online at Jumia Food is quick and fuss-free. After placing your order, you will have the option of creating an account.

  • Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address.

    You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

  • Between 2,000 and 3,000 TSH

  • There are two options:

    1. Cash on delivery where you can give the rider cash when he comes with your food.

    2. Through Tigo Pesa using the Jumia Food number as the recipient. To pay through Tigo Pesa, use the following steps:
    1. Once you place your order, note down your order number at the bottom of the page
    2. Dial *150*01# and enter number 4 - Payments
    3. Enter 2 - Business Number and enter Jumia Food’s business number which is 104104
    4. Enter the order number you received when you placed your order
    5. Enter the amount to be paid
    6. Enter your password and confirm the payment

How it works

  • Jumia Food is a convenient online food ordering website that connects users with thousands of local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price.

    At Jumia Food Tanzania, we believe ordering food online should be fuss-free, fast and definitely fun. With just a few clicks you can order from a wide variety of delicious cuisines online.

    Jumia Food Tanzania provides you with restaurant menus, customer reviews and more for over 100 restaurants in Dar es Salaam.

  • If you want to view all restaurants, just go to: List of Restaurants. Then enter your location to check which restaurants can deliver to you.

  • Jumia Food is open from 10:00am to 10:00pm every day.

    During closing hours you can browse through restaurants and place an order for later.

  • The delivery area depends on individual restaurants and Jumia Food has no influence on this. If you enter your delivery address on the homepage, then you can browse through all the restaurants that can deliver to you.

My Account

  • You have already created an account but you can't remember your password? Click on 'Login/Register' at the top of the page. Then click on 'Forgot Password?'. Fill out your email address and a password recovery link will be sent to you by email.

  • You are not obliged to create an account, but it is very handy.

    There are definitely a few advantages of signing up:

    1. Your previous delivery addresses will be saved so that you don't have to enter them all over again on your next order.
    2. You can track previous orders.
    3. You can quickly make re-orders.

    There are many more advantages... register with us and discover them!

  • Click on 'Login/Register' at the top of the page. Then fill out your information in the ‘Create an account’ section and click the ‘Register’ button. You can also create an account directly after placing an order. Your delivery address and the order details will then be saved in your account.

Contact our customer service


Live chat | Chat with us
| Email us
0658-104-104 | Problem or question? Call us

You are a restaurant?

    Do you want yourself listed on Jumia Food?
    Are you already our partner and have questions regarding our service?
You can always send an email to:
service.food@jumia.co.tz

You have a press enquiry?

    Do you want to write about Jumia Food?
    Do you need pictures, logos or interviews?
Feel free to email us at:
service.food@jumia.co.tz
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